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$16 Food Handling Certificate Course Online

Food Handler Certificate- Hospitality & Retail – SITXFSA101 Use Hygiene Practices for Food Safety – replaces SITXOHS002A Follow Workplace Hygiene Procedures

This course is for people handling food in a café, restaurant, school canteen, hotel, supermarkets, fast food outlet, sandwich shop, catering operations or other food retail outlets, under supervision. Food handling is also known as food safety training or food hygiene training.

Before you start, there are 2 things you need to know. Please read this information carefully.

1. Verify your identity – by law we need to verify your identity before we issue you a Statement of Attainment. Click here to view acceptable identification and identification submission details

2. 3rd Party Evidence Report– Have your immediate supervisor complete this document . Please read the assessment tab for full dtails.

Start your course here

  • Facts
  • Assessment
  • Competency Unit
  • FAQ
  • Cost $16.00 only. No more to pay! (inc GST)
    Unit Code & Name SITXFSA101 Use Hygiene Procedures for Food Safety replaces SITXOHS002A Follow Workplace Hygiene Procedures
    Pre-requisite No previous knowledge or experience required.
    Delivery 100% online, please read the assessment tab carefully for assessment requirements.
    Time 3 minutes to enrol, 3-4 hours – self paced, log in & out until complete.
    Payment Paypal, Mastercard/Visa through our Eway internet payment facility, bank transfer with POLI.
    Qualification National Statement of Attainment
    Valid Valid in all states of Australia in the hospitality, retail and tourism industries.

    How long? It takes 3 minutes to enrol and pay. The course takes 3-4 hours to complete depending on your existing knowledge. No need to finish the course in one session! Log in and out as many times as you like, the system remembers where you are up to.

    How does it work? Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.

    The course is broken into sections. At the end of each section is an assessment. Please read the “Assessment” tab for full details of assessment.

    How will I be assessed? Please click on the “Assessment” tab for detailed assessment information.

    Completion Requirements

    Step 1 – Enrol in and pay for this online course.

    Step 2 – Complete the online course

    Step 3 – Verify your identity

    Step 4 – Complete the 3rd party evidence report -

    Email info@hia.edu.au Fax 07 3899 1160 Post PO Box 254, Morningside 4170

    Step 5 – Wait one (1) business day for your Third Party Evidence report to be reviewed and your Statement of Attainment to be emailed.

  • You will be assessed using three methods:

    1. Multiple choice questions;

    2. Case studies and project questions; and

    3. 3rd party report.

    To be deemed competent in this subject, you are required to answer ALL questions in ALL sections correctly.

    1. Multiple Choice Questions

    There are four (4) sections in this course. At the end of each section is an assessment. You are required to study each section in sequence and answer every question correctly to move onto the next section.

    How it works:

    1. Read the question;

    2. Select your answer/s from the selection of answers given;

    3. Press “Submit”;

    4. Move onto the next question;

    5. At the end of the questions, you will receive the result of your assessment.

    If you answer all questions correctly, you will progress to the next section.

    If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You will then be returned to the beginning of the assessment for the section attempt all assessment questions again.

    You can take the test as many times as you need.

    Review Learning Material

    To review the learning material relevant to a question:

    1. Click “Click here to review the course material for this question”. This link appears above the answers.

    2. You return to the page relevant to the question.

    3. When you have finished reviewing the section, click the “return to assessment” link on the left hand side of the screen.

    4. You will be returned to the question.

    2. Case Studies & Project Questions

    Following the assessment for the fourth section, there are 2 case studies and 4 project questions. Taken from the whole course, the case studies and projects are designed to put your knowledge into practice in real life situations. Both case studies and project questions require multiple choice answers. This works in the same way as the multiple choice questions worked. You may need to refer to the PDF of the course notes.

    3. Third Party Evidence Report

    To be issued a State of Attainment evidence of displaying skills, knowledge and performance in the workplace are required. The Third Party Evidence report is to be completed by the student’s immediate supervisor to confirm they are applying their skills and knowledge in the workplace over a reasonable period of time under real operating conditions. The form and full instructions are available for download from within the course.

    Who can complete this ?

    This is to be completed by your immediate supervisor. That is the person who gives you your day-to-day work instructions and feedback on your daily work.

    How does the supervisor complete this form?

    For these evidence tools the Student is required to review the information with their supervisor.

    The supervisor is required to confirm whether the Student has provided sufficient evidence over a period of time in their work performance, skills and knowledge for each aspect of the units of competency. Where they have provided sufficient evidence the third party (Students’ supervisor) confirms their performance is satisfactory by ticking the appropriate box(s).

    Where the Third Party does not believe the Student has provided sufficient evidence they should tick the “Not Satisfactory” box and write comments on areas they believe the Student requires further training.

    Below is an extract from the form. The entire form is available for download from within the course.

    # The Trainee/student has demonstrated the following, over a reasonable period to enterprise standards:


    Not Satisfactory


    1 The student has demonstrated a basic understanding of workplace hygiene procedures and the basic legal requirements of food handlers to avoid any processes that may contaminate food.



    2 The student has demonstrated they follow procedures to avoid contaminating food by”¨ They wear appropriate clothing and appropriate slip resistance, enclosed footwear.¨ Do not eat, drink, or chew gum in food preparation areas¨ Take appropriate action when coughing or sneezing to avoid contaminating food including hand washing.¨ Disposable tissues are used and disposed of when coughing/blowing nose and hands washed¨ Hair restraint worn by food handlers¨ Fingernails are short, unpolished and clean¨ Jewellery is limited to watch and plain ring¨ Gloves are changed at critical points¨ Open sores, cuts, or bandages on hands are completely covered while handling food



    3 The student has demonstrated correct hand-washing procedures; washing their hands at a designated hand washing basins and dry hands with single use paper towels.



    THIS IS AN EXTRACT ONLY. The full form is available for download from with the course.

  • This unit describes the performance outcomes, skills and knowledge required to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses. It requires the ability to follow predetermined organisational procedures and to identify and control food hazards.

    This unit applies to all tourism, hospitality and catering organisations with permanent or temporary kitchen premises or smaller food preparation or bar areas.

    This includes restaurants, cafes, clubs, hotels, bars, tour operators, attractions, function, event, exhibition and conference caterers, educational institutions, aged care facilities, correctional centres, hospitals, defence forces, cafeterias, kiosks, canteens, fast food outlets, residential caterers, in‑flight and other transport caterers.

    It applies to food handlers which can be any person who directly handles food or food contact surfaces food such as cutlery, plates and bowls. People at many levels use this skill in the workplace during the course of their daily activities, including cooks, chefs, caterers, kitchen stewards, kitchen hands, bar and food and beverage attendants and sometimes room attendants and front office staff.


    Competency Element Criteria
    1.   Follow hygiene   procedures and identify food hazards. 1.1 Follow organisational hygiene procedures.
    1.2 Promptly report unsafe practices that   breach hygiene procedures.
    1.3 Identify food hazards that may   affect the health and safety of customers, colleagues and self.
    1.4 Remove or minimise the hygiene   hazard and report to appropriate person for follow up.
    2.   Report any   personal health issues. 2.1 Report any personal health issues likely to cause a hygiene risk.
    2.2 Report incidents of food   contamination resulting from personal health issues
    2.3 Cease participation in food handling   activities where a health issue may cause food contamination.
    3.   Prevent food   contamination. 3.1 Maintain clean clothes, wear required   personal protective clothing and only use organisation-approved bandages and   dressings.
    3.2 Prevent food contamination from clothing   and   other items worn
    3.3 Prevent unnecessary direct contact with   ready to eat food
    3.4 Avoid unhygienic personal contact with   food or food contact surfaces.
    3.5 Avoid unhygienic cleaning practices   that may cause food-borne illnesses.
    4.   Prevent cross   contamination by washing hands. 4.1 Wash hands at   appropriate times and follow hand washing procedures consistently.
    4.2 Wash hands using appropriate facilities.

  • I have not received my certificate. When do I get my certificate? Ensure you have returned your 3rd party evidence report and sent a copy of your identification. Please read the completion requirements and assessment requirements for more information.

    I purchased more than one course, how do I log into the other courses that I purchased?

    Log into your “My Training” account. To do this, go to Log In from the far right of the screen our website, enter your email and password. From the ‘My Training’ screen, simply click on the course name to start.

    In what format are my certificates? Can I save them?

    The certificates are in PDF format and are emailed to you. You can save the attachment to your hard drive, portable hard drive or memory stick.

    Can I print the certificate?

    Yes, simply open the PDF attachment and print it.

    I cannot find my certificate. How do I get another copy?

    Simply log into your training account and re-print them.

    How long is my certificate valid?

    The Nationally Accredited Statement of Attainment is valid for 3 years.

    Is there an age limit to complete online courses?

    There is no upper or lower age limit for completing online training. However, if you are under 18 years old, you may have limited vocational outcomes after completing this course, as some states require you to be 18 years old to work in a licensed venue.

    After I have paid for the course, are there any additional charges?

    No – we have only the one fee.

    The only exception to this is the NSW FSS Certificate. The requirements for this certificate are clearly detailed on our webpage.

    Which payment gateway do you use? Is it secure?

    We use eWAY. eWAY take transaction security very seriously. Card numbers are stored under heavy encryption on bank-grade servers, with backups in multiple cities.

    How can I pay?

    You can pay online with a credit card, a Paypal account or by bank transfer using POLI.

    Can I use someone else’s credit card to pay for an online course?

    Yes. Please fill in the enrolment page with the details of the student. Then on the payment page, enter the details of the person whose card will pay for the course. But remember; make sure you have that person’s permission to use their card.

    How do I enrol?

    Simply click the “start now” button, complete the student details, and accept the terms and conditions then proceed to the payment page. Once your payment is complete, you will be taken straight into the course.

    When can I start the course? Do I need to receive an email to start the course?

    As soon as your payment is processed you are taken straight to the course to begin study. No need to wait for an email.

    You will receive an email with your username, password and course details. Please check your spam/junk files if you cannot find it. However, you do not need this email to begin the course.

    Why do I need to enter my date of birth during enrolment?

    We have to verify your identify. It is a government requirement that we capture this information. In addition, Queensland RSA and RSG certificates have your date of birth printed on them.

    How will my name appear on my certificate?

    Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals.

    What happens if I enter the wrong information during enrolment? Can it be changed?

    Simply send an email to info@hia.edu.au and we can amend the information.

    Remember to be careful when entering your information; our system will print on your certificate EXACTLY what you enter at the enrolment screen.

    I cannot remember my password. What do I do?

    Your password is in the email that you received on enrolment. Please check you spam/junk files if you cannot find it. If you cannot find the email, please contact us at info@hia.edu.au

    What software no I need to install?

    None, you only need access to the internet.

    Do I need any equipment?

    You will need internet access. You will also need speakers as there are movies in the courses.

    Do I have to finish the course in one session?

    No you can log in and out as needed. The system remembers which assessment questions you have answered.

    How do I log back into a course?

    Go to www.hia.edu.au, select “Log in continue course” from the far right hand side of the screen.

    At the log in screen, enter your email address and password.

    What type of computer can I use?

    You do not need to install software, so it does not matter which type of computer you use. You can use any computer that connects to the internet

    Can I use a computer other than my home computer?

    Yes, you only need access to the internet to access your course.

    Can I use an Iphone or Ipad.

    YES! We are one of the only people who offer mobile enabled courses!

    Can I get help if I need it?

    Yes – Help is available during business hours on 1300 776 728 or via email; after hours by email.

    How does the course work?

    Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.

    The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.

    Is there an exam? How am I assessed?

    Assessment details for each course are clearly listed on each course pages under the heading” How am I assessed”. Each course contains online assessment which includes multiple choice or written answer (not all courses). Some of our courses include offline assessment. Details of the offline assessments are clearly detailed on the course page.

    How will I know if I got the question right?

    At the end of all the questions, will be given a summary of the questions you got wrong. And the assessment will start again.

    How long do I have to finish my course?

    Your log in is valid for 12 months. After 12 months, your log in will be disabled.

    If you could not find the answer to your question, email us: info@hia.edu.au

    What are you waiting for? Enrol today!

  Start your course here

Hospitality Institute of Australasia is part of “The Daniels Associates of Australasia” who have provided online & in-house training since 2003 . All training and assessment by “The Daniels Associates of Australasia” RTO # 30957.