Help

These questions are the most frequently asked by our students when undertaking an online course.

How do I start my course? I have paid my money but do not know how to start the course.

From your ‘My Training” screen, click on the name of the course to start.

How do I get to “my training”?

To start your course, click on the name of the course in you “My Training” screen.

Go to www.hia.edu.au

Click log in from far left of screen,

Enter your email and password (this is what you set up when you registered for the course),

Click “Sign in” to get to “My Training”.

Payment Pending – I have paid my money but I have a course that says ‘Payment Pending

If you have more than one of the same course listed in your “My Training” it means you have registered more than once for the course. Click on the course that does NOT have payment pending beside it to start.

I have not received my Statement of Attainment. When do I get my Statement of Attainment?

To receive a Statement of Attainment you must have:

1. Completed the course

2. Sent your identification

Your Statement of Attainment will be available for download within one (1) business day of receiving your identification (provided you have completed your course.)

If you send your identification on a Friday Saturday or Sunday, the next business day is Monday.  Business days are Monday to Friday and exclude weekends (Saturday and Sunday) and Queensland public holidays.

Download your Statement of Attainment

To do this, go to Log In from the far right of the screen (of this website).

Enter your email and password (this is what you entered when you registered for the course.)

Beside the name of the course you have completed is a paperclip (in the certificate column), click the paperclip to download, save and print your certificate.

I can’t log in. It says “there was a problem logging you in. Please check the details and try again.”

You entered the incorrect email or password. The system automatically sends an email with your log in details to you, please check them. The email may be in your junk/spam folders.  No email?  You made a mistake when you registered with us. You need to send us an email This email address is being protected from spambots. You need JavaScript enabled to view it.

I purchased more than one course, how do I log into the other courses that I purchased?

Log into your “My Training” account.

To do this, go to Log In from the far right of the screen our website, enter your email and password.  From the ‘My Training’ screen, simply click on the course name to start.

In what format are my certificates? Can I save them?

The certificates are in PDF format. You can save the attachment to your hard drive, portable hard drive or memory stick.

Can I print the certificate?

Yes, simply open the PDF attachment and print it.

I cannot find my Statement of Attainment or Certificate. How do I get another copy?

Simply log into your training account and re-print them.

How long is my certificate valid?

The Nationally Accredited Statement of Attainment is valid for 3 years.

Is there an age limit to complete online RSA & RSG courses?

There is no upper or lower age limit for completing RSA or RSG training.  However, if you are under 18 years old, you may have limited vocational outcomes after completing this course, as some states require you to be 18 years old to work in a licensed venue.

Which payment gateway do you use? Is it secure?

We use eWAY. eWAY take transaction security very seriously. Card numbers are stored under heavy encryption on bank-grade servers, with backups in multiple cities.

How can I pay?

You can pay online with a credit card, a Paypal account.

How do I enrol?

Simply click the “start now” button, complete the student details, and accept the terms and conditions then proceed to the payment page. Once your payment is complete, you will be taken straight to your “My Training” screen. Simply click the name of the course to begin.

When can I start the course? Do I need to receive an email to start the course?

As soon as your payment is processed you are taken straight to your my training screen. Read the first and second questions on this page to learn how to access your “My Training” account.

You will receive an email with your username, password and course details. Please check your spam/junk files if you cannot find it. However, you do not need this email to begin the course.

Why do I need to enter my date of birth during enrolment?

We have to verify your identify. It is a government requirement that we capture this information.

How will my name appear on my certificate?

Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals.

What happens if I enter the wrong information during enrolment? Can it be changed?

Simply send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we can amend the information.

Remember to be careful when entering your information; our system will print on your certificate EXACTLY what you enter at the enrolment screen.

I cannot remember my password. What do I do?

Your password is in the email that you received on enrolment. Please check you spam/junk files if you cannot find it. If you cannot find the email, please contact us atThis email address is being protected from spambots. You need JavaScript enabled to view it.

What software no I need to install?

None, you only need access to the internet.

Do I need any equipment?

You will need internet access. You will also need speakers as there are movies in the courses.

Do I have to finish the course in one session?

No you can log in and out as needed. The system remembers which assessment questions you have answered.

How do I log back into a course?

Go to www.hia.edu.au, select “Log in continue course” from the far right hand side of the screen.

At the log in screen, enter your email address and password.

From your “My Training” screen, click on the name of the course you wish to continue.

What type of computer can I use?

You do not need to install software, so it does not matter which type of computer you use. You can use any computer that connects to the internet

Can I use a computer other than my home computer?

Yes, you only need access to the internet to access your course.

Can I use an Iphone or Ipad.

YES! We are one of the only people who offer mobile enabled courses!

How does the course work?

Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.

The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.

Is there an exam? How am I assessed?

Assessment details for each course are clearly listed on each course pages under  the heading” How am I assessed”. Each course contains online assessment which includes multiple choice. Please read the assessment tab for this course. There are NO refunds if you fail to read how the assessment works..

How will I know if I got the question right?

At the end of all the questions, will be given a summary of the questions you got wrong. If you got any questions wrong, you need to complete the whole assessment for the section you are on before you move onto the next course. Yes, even if you only got one wrong.

How long do I have to finish my course?

Your log in is valid for 12 months. After 12 months, your log in will be disabled.

If you could not find the answer to your question, email us: This email address is being protected from spambots. You need JavaScript enabled to view it.