Conflict Resolution in the Workplace

In this online course you will learn skills to manage conflict, so you can approach disagreements with confidence and keep your professional relationships intact. If conflict in the workplace is left unresolved it can interfere with teamwork and productivity and damage relationships. Success in dealing with conflict comes from understanding how you behave and how you can influence other people.

You will be given the tools to manage difficult conversations effectively so that you get the best results out of them. In turn, you will be able to transform difficult situations into opportunities for growth.

After you complete this course you will be able to: 

  • identify some causes of difficult behaviour and conflict
  • recognise how anger affects you physically, emotionally and mentally
  • implement anger management techniques and express anger more assertively
  • respond effectively to another person’s anger
  • apply techniques to prevent problems from happening and/or deal with them
    more effectively
  • apply the three-step Conflict Resolution Model to deal with difficult people and situations
  • prepare for difficult conversations and apply steps to help them go smoothly.

This is a non-accredited course and you will receive a Certificate of Completion.   

Identification: We are required by law to verify your identity. Upon completing your online course, you will receive your certificate within 1 business day,  after you have submitted your identification. Click here to view identification requirements

$10 Conflict Resolution - Click here to start

Upgrade to the Workplace Upskill Package for an extra $5

Includes Conflict Resolution + The Professional Supervisor + Problem Solving & Decision Making (normally valued at $30)

$15 Workplace Upskill Package  - Click here to start 


How long? It takes 3 minutes to enrol and pay. The course takes 2-4 hours to complete depending on your existing knowledge. No need to finish the course in one session! Log in and out as many times as you like, the system remembers where you are up to.

You have 6 weeks from date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it.

How does it work? Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.

The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.

Who should do this course? This course is suitable for someone looking to improve their skills in dealing with conflict in the workplace.

How will I be assessed? The course is broken into sections. At the end of each section is an assessment. You are required to study each section in sequence and answer every question correctly to be deemed competent. You are required to answer ALL questions in ALL sections correctly to be deemed competent in this subject.

How assessment works:

1. Read the question;

2. Select your answer;

3. Press “Submit”;

4. Move onto the next question;

5.  At the end of the questions, you will receive the result of your assessment.

If you answer all questions correctly, you will progress to the next section. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You will then be returned to the beginning of the assess for the section to attempt the entire assessment again. You can review the learning materials during the assessment.

Completion Requirements

Step 1 – Enrol in and pay for this online course.

Step 2 – Complete the online course

Step 3 – Upload you identification.


Click here to read our student handbook and documents relating to learner’s rights including our complaints and appeals process.


Start your course here


Got any queries or questions just call 1300 776 728 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Hospitality Institute of Australasia is owned by “The Daniels Associates of Australasia” who have provided online & in-house training since 2003 . All training and assessment by “The Daniels Associates of Australasia” RTO # 30957.