Customer Service

Provide Awesome Customer Service – online training course – Provide Quality Customer Service

We all know customeer service is important.  By why?  Sam Walton (1918-92), founder of Wal-mart, sums up the answer precisely with the following quote.

There is only one boss. The customer, and he/she can fire everyone in the company, from the Chairman down, simply by spending his money somewhere else.”

This non-accredited course will introduce you to the essentials of providing Awesome Customer Service.  You will learn how to sell, up sell and cross sell.  You will also learn how to turn a customer complaint into a sales opportunity.

This course describes a high-level customer service skill for those working within the service industries and applies to the full range of tourism and hospitality, retail and personal services,  including those involved in food and beverage service, housekeeping, and front office.  It is delivered 100% online.

 

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At the end of this course you will be able to answer the following questions:

1. Can you say precisely who your customers are? What determines what you offer them and why providing what they want pays off?

2. Are you able to identify what your customers want from you and provide it?

3. Can you manage your relationships with your customers effectively?

4. Can you turn a customer complaint into a sales opportunity?

 

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How long? It takes 3 minutes to enroll and pay. The course takes 2-4 hours to complete depending on your existing knowledge. No need to finish the course in one session! Log in and out as many times as you like, the system remembers where you are up to.

How does it work? Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.

The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.

Who should do this course? This course is for anyone who wants to improve their customer service skills.

How will I be assessed? The course is broken into sections. At the end of each section is an assessment. You are required to study each section in sequence and answer every question correctly to be deemed competent. You are required to answer ALL questions in ALL sections correctly to be deemed competent in this subject.

How assessment works:

1. Read the question;

2. Select your answer;

3. Press “Submit”;

4. Move onto the next question;

5.  At the end of the questions, you will receive the result of your assessment.

If you answer all questions correctly, you will progress to the next section. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You will then be returned to the beginning of the learning materials for the section to review and attempt the assessment again. You can review the learning materials during the assessment.

Completion Requirements

Step 1 – Enroll in and pay for this online course.

Step 2 – Complete the online course

Step 3 – Send a copy of your identification to:

Email This email address is being protected from spambots. You need JavaScript enabled to view it. Fax 07 3899 1160 Post PO Box 254, Morningside 4170

Step 4 – Wait one (1) business day for your certificate to be emailed.

Need more information? Call 1300 776 728 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Hospitality Institute of Australasia is owned by “The Daniels Associates of Australasia” who have provided online & in-house training since 2003 . All training and assessment by “The Daniels Associates of Australasia” RTO # 30957.

 

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Frequently Asked Questions