Problem Solving and Decision Making

In this online course you will learn how to identify and solve problems, and make decisions more effectively. Although we make decisions and solve problems continually, some people are still very uncomfortable making decisions. Finding creative solutions to problems is not just about creativity—it lies in the ability to identify options, research them, and then put things together in a way that works.

You will learn a process you can work through, which can take the anxiety out of problem solving and help you make decisions much easier.

After you complete this course you should be able to: 

  • define problems clearly and legitimise them
  • identify types of decisions and ways to make decisions
  • avoid decision making traps and understand what to do if you make a decision you regret
  • apply the problem solving model effectively
  • create a plan for implementing, evaluating and following up on decisions
  • use various problem solving and decision making techniques.

This is a non-accredited course and you will receive a Certificate of Completion.   

Identification: We are required by law to verify your identity. Upon completing your online course, you will receive your certificate within 1 business day,  after you have submitted your identification. Click here to view identification requirements

Start your course here


How long? It takes 3 minutes to enrol and pay. The course takes 2-4 hours to complete depending on your existing knowledge. No need to finish the course in one session! Log in and out as many times as you like, the system remembers where you are up to.

You have 6 weeks from date of enrolment to complete your course.  After that, your course will expire, and you will not be able to access it.

How does it work? Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.

The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.

Who should do this course? This course is suitable for someone looking for a job or for someone who wants to improve their interview skills.

How will I be assessed? The course is broken into sections. At the end of each section is an assessment. You are required to study each section in sequence and answer every question correctly to be deemed competent. You are required to answer ALL questions in ALL sections correctly to be deemed competent in this subject.

How assessment works:

1. Read the question;

2. Select your answer;

3. Press “Submit”;

4. Move onto the next question;

5.  At the end of the questions, you will receive the result of your assessment.

If you answer all questions correctly, you will progress to the next section. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You will then be returned to the beginning of the assess for the section to attempt the entire assessment again. You can review the learning materials during the assessment.

Completion Requirements

Step 1 – Enrol in and pay for this online course.

Step 2 – Complete the online course

Step 3 – Upload a copy of your identification into our system.


Start your course here


Got any queries or questions just call 1300 776 728 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Hospitality Institute of Australasia is owned by “The Daniels Associates of Australasia” who have provided online & in-house training since 2003 . All training and assessment by “The Daniels Associates of Australasia” RTO # 30957.