RSA Queensland - Responsible Service of Alcohol Queensland Online Course - OLGR Approved – SITHFAB009A
If you want to serve or sell alcohol in Queensland, you need an RSA Certificate. To obtain an RSA Certificate you need to complete RSA Training. This course is valid in Queensland, South Australia, Northern Territory and Western Australia.
We are required by law to verify your identity. Upon completing your RSA course online, you will receive your RSA Certificate within 1 business day, after you have submitted your identification.
|Cost||$18.00 only. No more to pay! (inc GST)|
|Unit code & name||SITHFAB009A Provide Responsible Service of Alcohol (RSA)|
|Delivery||100% online, no classroom or assignments.|
|Time||3 minutes to enrol, 4-6 hours – self paced|
|Payment||Paypal or Mastercard/Visa through our Eway internet payment facility, internet bank transfer by POLI. Click here to read about POLI.|
|Qualification||OLGR Certificate & National Statement of Attainment|
|Valid||Queensland, South Australia, Western Australia, Northern Territory for 3 yearsNB. If you are under 18 years old, you may have limited vocational outcomes after completing this course, as some states require you to be 18 years old to work in a licensed venue.|
How long? It takes 3 minutes to enrol and pay. The course takes 5-6 hours to complete depending on your existing knowledge. No need to finish the course in one session! Log in and out as many times as you like, the system which questions you have answered correctly.
How does it work? Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.
The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.
Who should do this course? This course is for participants who wish to work in licensed venues throughout the state Queensland, Northern Territory, South Australia or Western Australia. It is suitable for people who are working in an environment where alcohol is served such as in bars, hotels, beer gardens, restaurants, airlines, catered functions or wineries.
Please read the following information regarding assessment and completion requirements carefully. There are no refunds once you commence this online course.
How will I be assessed? The course is broken into sections. At the end of each section is an assessment. The assessments consists of a number of multiple choice answer questions. You are required to study each section in sequence and answer every question correctly to be deemed competent. You are required to answer ALL questions in ALL sections correctly to be deemed competent in this subject.
If you answer all questions correctly, you will move to the next section. If you answer any questions incorrectly (even one!), you will be returned to the beginning of the assessment to attempt ALL the questions for that section again. You can review the learning materials during the assessment. The system WILL NOT let you move to the next section until you have answered all questions correctly.
How assessment works:
1. Read the question;
2. Select your answer/s from the selection of answers given;
3. Press “Submit”;
4. Move onto the next question;
5. At the end of the questions, you will receive the result of your assessment.
Section 1 – 28 multiple choice questions
Section 2 – 13 multiple choice questions
Section 3 – 18 multiple choice questions
Section 4 – 10 multiple choice questions
Section 5 – 11 multiple choice questions
Step 1 – Enrol in and pay for this online course.
Step 2 – Complete the online course
Step 3 – Send a copy of your identification as per above to:
Email email@example.com Fax 07 3899 1160 Post PO Box 254, Morningside 4170
Click here to view acceptable identification and identification submission details.
Step 4 – Wait one (1) business day for your certificate to be emailed.
Competitive Price, No Hidden Costs
OLGR Approved course – 100% online delivery – no classroom
Valid Queensland, NT, South Australia, Western Australia. If you are under 18 years old, you may have limited vocational outcomes after completing this course, as some states require you to be 18 years old to work in a licensed venue.
Easy & Secure Payment Options – online with credit card, Paypal, internet bank transfer using POLI. Click here to read about POLI.
Accredited Training – a Registered Training Organisation since 2003. Click here to see our credentials.
Flexible Training – As long as you need to complete the course, start and stop as many times as you like.
Convenient - the online course is available 24/ 7.
User Friendly with Support – easy to use online training materials that can be downloaded for future reference.
Certificates Emailed Next Business Day – we will email your RSA Certificate to you within 1 business day, once you have completed your training and supplied to us the appropriate identification documents.
This course covers the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol and to satisfy the requirements for responsible sale and service of alcohol (RSA) under state or territory legislation. A harm minimisation approach is central to compliance with liquor licensing legislation which, across all Australian States and Territories, imposes obligations on all licensed venues to participate in the management of public safety through the responsible sale and service of alcohol.
All persons undertaking training as part of a national qualification that includes the sale and service of alcohol must complete this unit.
Staff members involved in the service or supply of liquor including managers, bartenders, glass collectors, floor hostesses and room service staff supplying alcohol.
|Sell or serve alcohol responsibly.||1.1||Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles.|
|1.2||Provide accurate information to customers on alcoholic beverages according to enterprise or house policy and government legislation, including types, strengths, standard drinks and the alcoholic percentages of a range of frequently sold alcoholic beverages.|
|1.3||Assist customers with information on the range of non-alcoholic beverages available for purchase.|
|1.4||Identify issues related to the sale and service of alcohol to different types of customers, especially those at risk , and incorporate them into sales or service.|
|Assist customers to drink within appropriate limits.||2.1||Prepare and serve standard drinks or samples according to industry requirements.|
|2.2||Encourage customers courteously and diplomatically to drink within appropriate limits.|
|2.3||Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action.|
|2.4||Monitor emotional and physical state of patrons for signs of intoxication and ill effects of illicit or other drug usage.|
|2.5||Where appropriate, offer food and non-alcoholic beverages.|
|2.6||Politely decline requests for alcohol to be dispensed in a manner that is irresponsible, or which encourages the rapid or excessive consumption of alcohol , and advise customers of the reasons for the refusal.|
|Assess alcohol affected customers and identify customers to whom sale or service must be refused.||3.1||Assess intoxication levels of customers using a number of methods, including observing changes in behaviour ,observing emotional and physical state of customers, monitoring noise levels and monitoring drink purchases.|
|3.2||When assessing intoxication, take into account factors that may affect individual responses to alcohol.|
|3.3||Identify customers to whom sale or service must be refused according to state and territory legislation, including minors, those purchasing on behalf of minors, intoxicated persons, and persons affected by the consumption of illicit and other drugs.|
|3.4||Where appropriate, request and obtain acceptable proof of age prior to sale or service.|
|Refuse to provide alcohol.||4.1||Refuse service in a polite manner and state reasons for the refusal.|
|4.2||Speak to intoxicated customers in a suitable and consistent manner, minimising confrontation and arguments and pointing out signage where relevant.|
|4.3||Provide appropriate assistance to customers when refusing service.|
|4.4||Where appropriate, give patrons a verbal warning and ask them to leave the premises according to enterprise or house requirements, the specific situation and provisions of state or territory legislation and regulations.|
|4.5||Use appropriate communication and conflict resolution skills in handling difficult situations.|
|4.6||Refer difficult situations beyond the scope of individual responsibility to the appropriate person.|
|4.7||Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to enterprise policy.|
I have not received my certificate. When do I get my certificate?
Certificates are sent within one business day of receiving your identification and you completing the course. If you send your identification on a Friday Saturday or Sunday, the next business day is Monday. Business days are Monday to Friday and exclude weekends (Saturday and Sunday) and public holidays.
If we have received your identification, you will be able to print your certificates by logging into your “My Training” account. To do this, go to Log In from the far right of the screen, enter your email and password.
If you cannot print your certificates from the “My Training” screen, you need to re-send your identification as it will mean we have not received it.
RSA & RSG you will receive 2 certificates: (1) OLGR approved certificate – valid only in Queensland; (2) Statement of Attainment – valid in WA, SA & NT.
The Statement of Attainment is the certificate that you need to give to your employer if you are in WA, SA or NT
I enrolled in the WA/SA/NT course, why is there content and questions about Queensland?
At HIA we like to offer accredited courses that offer great value for money for students. In keeping with this philosophy, our RSA course is valid in Queensland, Northern Territory, South Australia and Western Australia.
To be valid in Queensland, and for us to issue you an OLGR certificate, the course will deal specifically with Queensland in a couple of places. It will also ask some specific questions about Queensland law. In addition it covers all the areas to make the course valid in Northern Territory, South Australia and Western Australia. You should be aware, that just as severe fines and penalties apply in all states of Australia, not just Queensland.
At the end of the course, you will receive 2 certificates: (1) OLGR approved certificate – valid only in Queensland; (2) Statement of Attainment – valid in WA, SA & NT.
The Statement of Attainment is the certificate that is required for employers from WA, SA or NT.
I purchased more than one course, how do I log into the other courses that I purchased?
Log into your “My Training” account.
To do this, go to Log In from the far right of the screen our website, enter your email and password. From the ‘My Training’ screen, simply click on the course name to start.
In what format are my certificates? Can I save them?
The certificates are in PDF format and are emailed to you. You can save the attachment to your hard drive, portable hard drive or memory stick.
Can I print the certificate?
Yes, simply open the PDF attachment and print it.
I cannot find my RSA certificate. How do I get another copy?
Simply log into your training account and re-print them.
How long is my certificate valid?
The OLGR Queensland RSA & RSG certificate is valid for 3 years and must be renewed every three years.
The Nationally Accredited Statement of Attainment is valid for 3 years.
Which Australian states accept online RSA training?
Each state and territory has different requirements, QLD, SA, WA, NT and NSW accept RSA Certificates obtained from online training. VIC, ACT, TAS do not.
Is there an age limit to complete online RSA & RSG courses?
There is no upper or lower age limit for completing RSA or RSG training. However, if you are under 18 years old, you may have limited vocational outcomes after completing this course, as some states require you to be 18 years old to work in a licensed venue.
After I have paid for the course, are there any additional charges?
No – we have only the one fee.
The only exception to this is the NSW FSS Certificate. The requirements for this certificate are clearly detailed on our webpage.
Which payment gateway do you use? Is it secure?
How can I pay?
You can pay online with a credit card, a Paypal account or by bank transfer using POLI.
Can I use someone else’s credit card to pay for an online course?
Yes. Please fill in the enrolment page with the details of the student. Then on the payment page, enter the details of the person whose card will pay for the course. But remember; make sure you have that person’s permission to use their card.
How do I enrol?
Simply click the “start now” button, complete the student details, and accept the terms and conditions then proceed to the payment page. Once your payment is complete, you will be taken straight into the course.
When can I start the course? Do I need to receive an email to start the course?
As soon as your payment is processed you are taken straight to the course to begin study. No need to wait for an email.
You will receive an email with your username, password and course details. Please check your spam/junk files if you cannot find it. However, you do not need this email to begin the course.
Why do I need to enter my date of birth during enrolment?
We have to verify your identify. It is a government requirement that we capture this information. In addition, some Queensland RSA and RSG certificates have your date of birth printed on them.
How will my name appear on my certificate?
Our system will print your name EXACTLY as you enter it into the enrolment screen. Please take care to spell your name correctly and use capitals.
What happens if I enter the wrong information during enrolment? Can it be changed?
Simply send an email to firstname.lastname@example.org and we can amend the information.
Remember to be careful when entering your information; our system will print on your certificate EXACTLY what you enter at the enrolment screen.
I cannot remember my password. What do I do?
Your password is in the email that you received on enrolment. Please check you spam/junk files if you cannot find it. If you cannot find the email, please contact us at email@example.com
What software no I need to install?
None, you only need access to the internet.
Do I need any equipment?
You will need internet access. You will also need speakers as there are movies in the courses.
Do I have to finish the course in one session?
No you can log in and out as needed. The system remembers which assessment questions you have answered.
How do I log back into a course?
Go to www.hia.edu.au, select “Log in continue course” from the far right hand side of the screen.
At the log in screen, enter your email address and password.
What type of computer can I use?
You do not need to install software, so it does not matter which type of computer you use. You can use any computer that connects to the internet
Can I use a computer other than my home computer?
Yes, you only need access to the internet to access your course.
Can I use an Iphone or Ipad.
YES! We are one of the only people who offer mobile enabled courses!
Can I get help if I need it?
Yes – Help is available during business hours on 1300 776 728 or via email; after hours by email.
How does the course work?
Click “Start Course Now” button, enter your details, and proceed to the payment page and pay. After payment, you are given immediate access to your “My Training”. Simply click on the name of the course when you are ready to start. No need to wait for an email with log in details.
The course is broken into sections. At the end of each section is an assessment. Please read “How will I be assessed” for more details on assessment.
Is there an exam? How am I assessed?
Assessment details for each course are clearly listed on each course pages under the heading” How am I assessed”. Each course contains online assessment which includes multiple choice, True or False or written answer (not all courses). Some of our courses include offline assessment. Details of the offline assessments are clearly detailed on the course page.
How many attempts at a question do I have?
You get three attempts, and then the system will lock you out. You must contact us on firstname.lastname@example.org for us to unlock you and advise you on the question.
How will I know if I got the question right?
At the end of all the questions, will be given a summary of the questions you got wrong. And the assessment will start again.
How long do I have to finish my course?
Your log in is valid for 12 months. After 12 months, your log in will be disabled.
If you could not find the answer to your question, email us: email@example.com
What are you waiting for? Enrol today!
Hospitality Institute of Australasia is owned by ”The Daniels Associates of Australasia” who have provided online & in-house training since 2003 . All training and assessment by ”The Daniels Associates of Australasia” RTO # 30957.