Terms & Conditions

  • Enrollment Form and Payment

    To enrol in an online qualification, the student must:

    • Complete the enrollment form in its entirety.
    • Agree to these terms and conditions which include HIA’s refund policy.
    • Complete the payment options section.
    • Complete the subject selection.
    • Sign and return the enrollment form.
    • Enrollment will not be considered complete until this form is signed and returned.

  • Accurate Representation of Self

    • A student agrees not to impersonate or represent any other person than the person on the Enrollment Form.
    • All course assessments must be completed by the enrolled student.
    • Making false or misleading representations that you are another person or character is a criminal offence and can give rise to civil liability.
    • A student must provide a copy of photographic identification with your enrollment form.

  • Course Enrollment & Commencement Date

    • Course enrollment is complete when the student has been issued a username and password for online course access.
    • The username and password will only be issued to the course participant nominated on the Enrollment Form. Under no circumstances can another person activate or use the username and password.
    • HIA and the student will agree on a date for online course access. This date will be known as the agreed course commencement date. This date must be within 10 days receiving the completed enrollment form.
    • A student will be deemed to have commenced their course on the agreed commencement date.
    • Course duration is effective from the agreed course commencement date.
    • Login access to available units will be active as at the agreed course commencement date.
    • Students are entitled to a five (5) day orientation period. The orientation period commences on the agreed course commencement date.
    • The Course is non-transferable once the student has commenced.

  • Course Extension Policy

    • The duration of the qualification is stated in the HIA course description and is stated on this enrollment agreement.
    • If a student wishes to continue with a Course beyond the expiry date, application for a course extension must be made in writing to HIA and received 14 days prior to expiry date.
    • HIA will not be obliged under any circumstances to extend the period of a student's enrollment if the student has not completed the qualification in the allocated time.
    • Once the allocated time for a given qualification has ended, the student will no longer be provided with access to the course material, course assessment and unlimited trainer support.
    • In most instances, HIA may arrange a course extension for a student at an additional fee of $280 for a three month extension and $500 for a six month extension.
    • In some circumstances, a student may wish to place their course on hold due to extended holidays or unforeseen events which do not allow continued study. Students should contact HIA Student Support to request their course be placed on hold for a period time which is not to exceed six months.

  • Course Materials

    • Unless otherwise stated in the HIA qualification description, course materials are supplied in an online environment.
    • Once enrollment has ended, access is denied. Therefore it is the student's responsibility to save and/or copy content as required for reference purposes.
    • The content of the online Course Materials, including copyright and all other such intellectual property rights contained therein, remain the property of HIA. You may not reproduce any part of the online Course Materials without the prior written consent of HIA.

  • HIA Obligations

    Upon receipt of the Course Fee as determined in the qualification enrollment agreement, HIA agrees to:

    • provide a tax invoice;
    • provide login details to access the online Course Materials and assessments;
    • mark and provide feedback on submitted assessment tasks ;
    • provide trainer support throughout my enrollment; and
    • issue a Certificate or Statement of Attainment/s upon satisfactory completion of the qualification.

  • Confidentiality and Privacy

    We will keep any information (including your account details) in your direct debit request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

    We will only disclose information that we have about you:

    • to the extent specifically required by law; or
    • for the purposes of this agreement (including disclosing information in connection with any query or claim).
    • information provided by you is considered confidential and will not be divulged to any third party, nor will it be sold.

  • Student Handbook

    The HIA Student Handbook is available for download from the HIA website. When a student enrols in an online qualification, it is their responsibility to ensure they read and understand the HIA Student Handbook prior to enrollment.

  • Revisions

    HIA may revise the Student Handbook, Policy Documents and any terms and conditions contained in this agreement, at any time in our sole discretion. Any such revisions will be available from our website.

  • Right of Appeal

    Should a student be assessed as ‘Not Yet Competent’ in any performance criteria they are not able to progress to the next section of the training program and are directed to repeat the learning and assessment. If they are still “Not Yet Competent” they are advised to contact the HIA office via email to This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance from a trainer/assessor for additional support and guidance.

    Participants have the right to request an independent assessment from another RTO at their own cost if they remain dissatisfied with the HIA assessment.

  • Reassessment of withdrawn candidates

    If a long period of time has passed since completing any earlier modules, an applicant who withdrew, and wishes to now complete the course or program may be required to undergo assessment again against the earlier course competencies, to ensure knowledge and skill levels remain current. The assessment will be at the applicant's cost.

  • Refund & Cancellation Policy

  • Cancellation before Commencement

    • A student may withdraw from a course before the commencement date of the course.
    • A full refund of the fees will be made,
    • Withdrawal must be made in writing to HIA and be received by HIA within the 5 day orientation period.
    • Failure to provide written notice of withdrawal within the 5 day period, will result in all course fees being due as per payment plan.

  • Cancellation during the Orientation Period

    • A student may withdraw from a course anytime during the 5 day orientation period.
    • A full refund of the fees will be made.
    • If a student accesses more than 4 units during the orientation period, they will NOT be entitled to a refund.
    • If a student has saved assessments to any subject, they will NOT be entitled to a refund.
    • Statement of Attainment/s will not be issued for any subjects completed.

  • Cancellation after Commencement and Orientation

    • Students who cancel after the orientation period WILL NOT be entitled to a refund.
    • All outstanding fees, including any that are due under a payment plan, must be paid.
    • Withdrawal from a course or module without giving written notice in advance to HIA will result in automatic forfeit of all fees paid to date.
    • Statement of Attainment/s will be issued for any units that have been satisfactorily completed.

  • Withdrawal due to illness or hardship

    In the case of a student who withdraws from a course or program due to illness or extreme hardship, HIA may, at its discretion, allow a refund of the fees. The following conditions apply:

    • The person concerned must produce satisfactory evidence of the circumstances of his/her withdrawal, such as medical certificates.
    • A cancellation fee of 25% of full course fees will be withheld;
    • Withdrawal must take place prior to the expiration of the course; and
    • If a refund has been issued a Statement of Attainment will NOT be granted for any units .

  • Cancellation of course or program by HIA

    Should HIA cancel a course for any reason, students enrolled at the time HIA announces the cancellation will be entitled to a full refund, and this will incur no administrative charges or penalties. A Statement of Attainment will be issued for those subjects in which the student was assessed as competent.

  • Withdrawal due to unavailable units

    Should HIA be unable to provide a unit to meet the student's course completion schedule, the following will apply:

    Course Fees paid will be refunded in full, and No Statement of Attainment will be issued on any unit, or Course fees paid on any unavailable unit/s will be refunded, and Statement of Attainment will be issued for satisfactorily completed units.